Build the drivers confidence by accepting his feedback when the car is not comfortable for his driving style. The driver may have trouble expressing what the car is doing. Strive to understand the true problem. If a driver is unhappy with the car something needs to be fixed. The problem may be different from his feedback, but there is a problem that still needs to be identified.
If the driver is not comfortable with the car you must find a way to make it more comfortable. Ask the driver many questions relating to his feedback. Cut through any emotion and provoke quality responses. Keep the egos out and listen intently. Offer suggestions about different potential chassis changes that address the drivers concern.
Realize that all drivers use their own style and that a previously successful set up from another driver may not work for someone utilizing a different style. Adapt to the current driver instead of forcing him into a mold. Break the corner down to invoke clear feedback.
Driver Communication Responsibilities
Feel the car and communicate the characteristics of the car in order.
• Express feelings about each section of the corner without too much emotion
• Express what the car is doing to the crew chief before suggesting any chassis changes – Proper corner feedback provides for a lot of information to assess
• Making adjustment suggestions at the same time interferes with the driver ability to clearly express the feeling from the car to the crew chief
• Provide feedback in digestible amounts
• Allow the crew chief to analyze the information before suggesting changes
• After the crew chief has analyzed driver feedback, tire temperatures, air pressure and stagger information it is then appropriate to discuss possible changes with the crew chief
• Give your crew chief the benefit of the doubt on the close calls
• Avoid running around the pits getting random advice
• Take your best information and make a decision.